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PROFESSIONAL PROGRAM IN MANAGEMENT
PROFESSIONAL PROGRAM PLANT ENGINEERING
PROFESSIONAL PROGRAM IN LEAN MANAGEMENT
PROFESSIONAL PROGRAM IN POWER PLANT ENGINEERING
PROFESSIONAL PROGRAM IN PROJECT MANAGEMENT
PROFESSIONAL PROGRAM IN CORPORATE SOFTSKILLS
PROFESSIONAL PROGRAM IN PLANT LAYOUT & PIPING DESIGN
FACULTY DEVELOPMENT PROGRAM
PROFESSIONAL PROGRAM IN QUALITY MANAGEMENT
PROFESSIONAL PROGRAM IN RETAIL BANKING
PROFESSIONAL PROGRAM IN PRESSURE VESSEL DESIGN
PROFESSIONAL PROGRAM IN CUSTOMER SALES AND SERVICE
ADVANCED MANAGEMENT PROGRAM
PROFESSIONAL PROGRAM IN LOGISTICS & SUPPLY CHAIN MANAGEMENT
Vidyanidhi Institute
COURSE OUTLINE
Part I: Customer Sales Training
Module 1: Prospecting & Referrals
Module 2: Understanding the Customer
Module 3: Creating Positive First Impressions
Module 4: The Art of Selling
Module 5: Closing the Sale
Part II: Customer Service Training
Module 6: Understanding Customer Expectations
Module 7: Communicating with Customers
Module 8: The Moments of Truth
Module 9: The Difficult Customer
Module 10: Customer Relationship Management